Refund Policy

1. Overview

SiteSpark is a product of Le Roux Ventures, LLC. Payments for SiteSpark are processed by Paddle.com, which acts as the Merchant of Record for all orders. This means Paddle, not Le Roux Ventures, LLC, is the seller of record and processes all payments and refunds.

2. Building before you pay

You can create a site and preview it for free, without entering any payment details. Payment is required only when you publish your site to the web. New subscriptions do not include a free trial period: your subscription starts, and your payment method is charged, at the moment you subscribe.

Subscriptions created before 12 August 2026 may include a 7-day free trial. Those trials run to their original end date and nothing is charged before then; this change does not shorten a trial already in progress.

3. 30-day money-back guarantee

We want you to be satisfied with SiteSpark. If you are not happy with your subscription, you may request a full refund within 30 days of your first paid charge. To request a refund, contact us at refund@sitespark.you, or contact Paddle directly. Refunds are issued to your original payment method.

4. Cancellations

You may cancel your subscription at any time from your account settings or by contacting us. When you cancel, your subscription remains active until the end of your current billing period, and you will not be charged again. Cancelling stops future payments but does not, by itself, refund the current period except as provided under the 30-day guarantee above.

5. How refunds are processed

Because Paddle is the Merchant of Record, all refunds are processed by Paddle. If we approve a refund request, we will instruct Paddle to issue it. Refunds are typically returned to your original payment method within 14 days of approval.

6. Your statutory rights

Nothing in this policy limits any rights you may have under Paddle’s Buyer Terms and Conditions or under applicable consumer protection law. Where those rights provide more protection than this policy, they apply.

7. Complaints

If you have a complaint about SiteSpark or your subscription, please contact us at refund@sitespark.you. We aim to acknowledge all complaints within 2 business days and to resolve them within 10 business days. If we are unable to resolve your complaint to your satisfaction, you may also raise the matter with Paddle, who provides first-tier buyer support, or with the relevant consumer protection or trade ombudsman service in your jurisdiction.

8. Contact

Refund requests and complaints can be sent to refund@sitespark.you or through our contact page. Le Roux Ventures, LLC, a Pennsylvania limited liability company.